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Tech Support
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 10600 West Higgins Road, Suite 500 Des Plaines, Illinois |
About this job
Contract to hire Tech Support Opportunity for a growing company located in Schaumburg, IL.
Job Description :
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Tasks and Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Job Description :
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Tasks and Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Required Skills:
-Bachelors degree preferred
-Experience with Mac
-Experience working in Windows environment.
-Experience with MS Lync, MS Exchange Servers, etc.
-Working knowledge of fundamental operations of relevant software, hardware and other equipment
-Knowledge of relevant call tracking applications
-Knowledge and experience of customer service practices
-Related experience and training in troubleshooting and providing help desk support
-Strong communications skills both written and oral
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