CSR

* Responsible for answering incoming calls promptly and in a friendly and courteous manner.
* Processes most member transactions.
* Provides information and applicable forms concerning products and services.
* Interviews members to analyze and determine members' needs.
* Verifies and processes member phone requests for transactions in accordance with procedures.
* Balances Teller ID at end of each business day.
* Functions as a troubleshooter to calm angry members and solve the problem.
* Maintains required records.
* Assist members with requests and trouble shoots issues concerning the website
* Assist members with online banking and the bill pay service.
* Corresponds to e-mail inquiries, comments & concerns.
* Process all transactions from online banking delivery system.
* Provides branch support regarding online banking.
* Maintains a product referral rate in accordance with department goals
* Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standards
* Demonstrate effective service interactions using the Service Interaction and Handling Objectives Model.

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.