Office Assistant

Description:

Handles all incoming customer lead calls generating calls to appointments, participates in hiring process and administrative functions supporting employees and customers including the completion of office tasks for the operation. 



Essential Functions of Office Assistant includes : 

• Handle customer inquiries and follow telephone scripts to persuade potential customers to schedule an in-home consultation or prospective employees to complete an employment application. 

• Answer all incoming phone calls within 3 rings. 

• Maintain telephone log for all incoming calls other than lead calls. 

• Maintain adequate inventory levels of supplies. 

• Responsible for data entry to Sales Force. 

• Maintain all business files including customer files, closed leads, employee files, etc. 

• Prepare team member books and assignments for the scheduled day. 

• Plan and organize customer schedule. 

• Maintain a clean, organized and professional office area. 

• Maintain positive customer and employee relations 

• Assist in the maintenance and preparation of cleaning product dispensers and cleaning cloths. 

• Perform all office functions and other reasonable, related duties as assigned or requested. 



Requirements for Office Assistant : 

Qualifications: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• The attributes listed below are representative of the knowledge, skills and/or ability preferred for the position. 

Education and/or Experience: 

• High school diploma or GED required. 

• One to two years of general business experience with customer interface preferred. 

Language Skills: 

• Ability to read, analyze and interpret general business procedures. 

• Ability to write reports, business and customer correspondence. 

• Ability to effectively present information and respond to customer questions. 

• Ability to read, write and speak English fluently. 

Computer Skills: 

• Basic computer skills including Word and Excel. 

Mathematical Skills: 

• Ability to perform basic mathematical calculations (addition, subtraction, division, multiplication, percentages). 

Reasoning Ability: 

• Ability to define problems, collect data, establish facts and draw valid conclusions. 

• Ability to interpret instructions furnished in written, oral, diagram or schedule format. 

Other Skills And Abilities: 

• Adaptability 

• Customer relations 

• Flexibility 

• Follow-up 

• Problem solving 

• Persuasiveness 

• Organization 

• Time management 

• Self motivator 

• Oral and written communication skills 

Licenses/Certifications: 

• Valid driver’s license 

• Current liability insurance on automobile 

Other Criteria: 

• Ability to pass criminal background check 

• Ability to pass motor vehicle records check 

• Ability to pass drug screening 



Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 



Merry Maids is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. 



An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability