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Customer Srvc Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | sandy, Utah |
About this job
This is an after hours position in which candidates would be required to work both weekday and weekend evenings. There may be a shift differential available for this role.
This position has the opportunity to be a full time work at home position. Work at home is never guaranteed. Candidates that are commutable to the Sandy, UT or Salt Lake City, UT office will be required to work out of the office.
POSITION SUMMARY
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
BACKGROUND/EXPERIENCE
This position offers a multidisciplinary team environment working with mental heatlh clinicians and customer service representatives while servicing Aetna members.
1-3 years in customer service or behavioral health experience working with mental heatlh population. Ability to manage multiple tasks. Excellent computer skills.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Customer Service/ 1-3 Years of experience is required
Excellent computer typing skills are required
Call center experience is preferred
Managed Care experience is preferred
Mental Health experience is preferred
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
REQUIRED SKILLS
Benefits Management/Interacting with Medical Professionals
Service/Demonstrating Service Discipline
Service/Providing Solutions to Constituent Needs
DESIRED SKILLS
Service/Working Across Boundaries
ADDITIONAL JOB INFORMATION
Please note that benefit eligibility may vary by position
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Business Support & Technical
This position has the opportunity to be a full time work at home position. Work at home is never guaranteed. Candidates that are commutable to the Sandy, UT or Salt Lake City, UT office will be required to work out of the office.
POSITION SUMMARY
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
BACKGROUND/EXPERIENCE
This position offers a multidisciplinary team environment working with mental heatlh clinicians and customer service representatives while servicing Aetna members.
1-3 years in customer service or behavioral health experience working with mental heatlh population. Ability to manage multiple tasks. Excellent computer skills.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Customer Service/ 1-3 Years of experience is required
Excellent computer typing skills are required
Call center experience is preferred
Managed Care experience is preferred
Mental Health experience is preferred
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
REQUIRED SKILLS
Benefits Management/Interacting with Medical Professionals
Service/Demonstrating Service Discipline
Service/Providing Solutions to Constituent Needs
DESIRED SKILLS
Service/Working Across Boundaries
ADDITIONAL JOB INFORMATION
Please note that benefit eligibility may vary by position
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Employment Type Regular Career Band Description Business Support & Technical
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