The job below is no longer available.
You might also like
in Usaf Academy, CO
- $32
est. per hour Burger King • 4d agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $19
est. per hour Burger King • 1h agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $14.50 - $16.50
Verified per hour Loaf N' Jug • 19h agoGood pay Urgently hiring 7 mi Use left and right arrow keys to navigate - $14.50 - $16.50
Verified per hour Loaf N' Jug • 19h agoGood pay Urgently hiring 15.6 mi Use left and right arrow keys to navigate - $15
est. per hour Staples • 20h agoUrgently hiring 4.9 mi Use left and right arrow keys to navigate
Inbound Sales Supervisor Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Colorado Springs,CO Usaf Academy, Colorado |
About this job
Posting Job Title:Inbound Sales Supervisor
Requisition #: 174610BR
Posting Location: Colorado Springs, CO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Seeking a call center supervisor to provide leadership to the Inbound Sales team in a manner consistent with Time Warner Cable policies and procedures, quality standards and customer needs. Bilingual (English/Spanish) strongly preferred).
Essential Job Functions:
· Motivate, coach, lead and supervise an Inbound Sales team of approximately 10-15 agents.
· Exceed sales performance goals, team productivity adherence percentages, work order integrity error rates, and minimum required monitoring scores.
· Generate and analyze reports.
· Become an expert and educate team members on company products and promotions as well as competitive products and promotions.
· Monitor agents using pre-recorded call monitoring system and side by side live monitoring to ensure agents are maintaining quality calls that provide a good customer experience, sales approach, and problem resolution proficiency.
· Coach agents by providing feedback from monitoring and data analysis using transformational coaching skills.
· Ensure representatives are accountable to Time Warner Cable methods, procedures, and policies.
· Hold weekly team meetings to encourage team participation and foster productive learning environments.
· Assist with recruiting, selection, training, development, and appraisal of inbound sales professionals.
· Continually work with management to improve processes, procedures, and work environment.
· Other duties as assigned.
Job Requirements:
· Excellent customer service and sales skills required.
· Bilingual English/Spanish preferred.
· Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.
· Demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite, especially MS Excel.
· Ability to learn and execute marketing/selling techniques.
· Strong interpersonal skills including excellent time management, listening and people skills.
· Understands and adheres to all company and department policies and procedures.
· Ability to effectively execute conflict resolution techniques.
· Ability to exercise good judgment, aligned with company policies and procedures.
· Ability to multitask.
· Basic knowledge of mathematics.
· Familiarity with applicable local, state and federal regulations.
· Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operation are 8am – 10pm Mon – Sun.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education:
· Bachelor ' s degree (B. A.) from four-year college or university or equivalent combination of education and experience preferred.
· High school diploma or general education degree (GED), required.
Experience:
· Minimum of 2 years leadership experience required.
· Experience in a high-volume call center and/or inbound sales environment a plus.
· Experience in a telecom or cable/broadband a plus.
Supervisory/Managerial Responsibilities:
· Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00325 - Colorado Springs Bijou St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 174610BR
Posting Location: Colorado Springs, CO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Seeking a call center supervisor to provide leadership to the Inbound Sales team in a manner consistent with Time Warner Cable policies and procedures, quality standards and customer needs. Bilingual (English/Spanish) strongly preferred).
Essential Job Functions:
· Motivate, coach, lead and supervise an Inbound Sales team of approximately 10-15 agents.
· Exceed sales performance goals, team productivity adherence percentages, work order integrity error rates, and minimum required monitoring scores.
· Generate and analyze reports.
· Become an expert and educate team members on company products and promotions as well as competitive products and promotions.
· Monitor agents using pre-recorded call monitoring system and side by side live monitoring to ensure agents are maintaining quality calls that provide a good customer experience, sales approach, and problem resolution proficiency.
· Coach agents by providing feedback from monitoring and data analysis using transformational coaching skills.
· Ensure representatives are accountable to Time Warner Cable methods, procedures, and policies.
· Hold weekly team meetings to encourage team participation and foster productive learning environments.
· Assist with recruiting, selection, training, development, and appraisal of inbound sales professionals.
· Continually work with management to improve processes, procedures, and work environment.
· Other duties as assigned.
Job Requirements:
· Excellent customer service and sales skills required.
· Bilingual English/Spanish preferred.
· Ability to continuously learn and retain knowledge of new services and promotions being offered by the company.
· Demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite, especially MS Excel.
· Ability to learn and execute marketing/selling techniques.
· Strong interpersonal skills including excellent time management, listening and people skills.
· Understands and adheres to all company and department policies and procedures.
· Ability to effectively execute conflict resolution techniques.
· Ability to exercise good judgment, aligned with company policies and procedures.
· Ability to multitask.
· Basic knowledge of mathematics.
· Familiarity with applicable local, state and federal regulations.
· Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operation are 8am – 10pm Mon – Sun.
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education:
· Bachelor ' s degree (B. A.) from four-year college or university or equivalent combination of education and experience preferred.
· High school diploma or general education degree (GED), required.
Experience:
· Minimum of 2 years leadership experience required.
· Experience in a high-volume call center and/or inbound sales environment a plus.
· Experience in a telecom or cable/broadband a plus.
Supervisory/Managerial Responsibilities:
· Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00325 - Colorado Springs Bijou St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCMSA530
Your Privacy Choices