Technical Support Representative

The Technical Support Department is dedicated to delivering a superior service experience to each of our customers, whether external or internal. The Customer Service team offers 24/7 service support on a wide range of issues from general billing and financial services to technical support. In alignment with our company's core values, we strive to achieve this while always keeping quality, controlled growth, and cost saving measures in mind. We're looking for an individual who can actively respond to a high volume of inbound calls regarding technical support issues from internal and external customers. The Technical Support Representative will provide solutions to efficiently support customers by diagnosing and troubleshooting wireless communications problems in accordance with defined targets and procedures. The candidate must be able to communicate effectively to all internal departments in a professional manner to ensure customers receive timely and quality service.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.