Customer Care Representative

**MUST HAVE CALL CENTER EXPERIENCE**

The Client specializes in offering home repair/maintenance plans for a handful of states across the country.

The average rep will field 30-45 calls/day. The calls will include warranty issues, billing inquires, processing payments, and up-selling product lines. When up-selling, candidates will have a script to reference and utilize.

DUTIES/RESPONSIBILITIES:

* Answer customer requests or inquiries concerning services, products, billing, claims, and reports problems

* Answer credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks.

* Up-sell products & handle miscellaneous customer service and general information calls via the phone, email or internet.

* Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

* Update and maintain customer account information.

* Respond to service policy, rate questions, and billing inquiries.

Shift:

Monday-Friday, Saturdays if needed. Must be open for an 8 hour shift between 8am-6pm.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.