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Hours Full-time, Part-time
Location 705 Cherokee Orchard Road
Gatlinburg, Tennessee

About this job

QUALIFICATIONS

 

  • Food/Beverage Service Worker Permit, where applicable.
  • Able to handle high heat and moisture.
  • Read, write and speak English fluently.
  • Previous experience preferred but not necessary.
  • Meet minimum age requirement of jurisdiction.
  • Ability to communicate effectively with the public and other employees.
  • No employee will pose a direct threat to the health/safety of self or others.

EOE AA-Minorities/Females/Vets/Disability

Gender Identity/Sexual Orientation

Requirements

PERFORMANCE STANDARDS

 

  • CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
  • WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
  • PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
  • SAFETY AND SECURITY: Follow the hotel’s recommended safety, security and emergency procedures; follows hotel procedures for key control, lifting heavy objects and/or using chemicals; reports potential security risks and hazardous conditions to management.
  • SANITATION: Follow recommended procedures for handling and storing food supplies in order to control food-borne illnesses and food spoilage; maintain sanitary personal hygiene, maintain local health department standards and receive a passing score on inspections.
  • CLEANING/MAINTENANCE: Meet the hotel standards for cleanliness of food service areas; clean all assigned areas of the restaurant, lounge or kitchen on schedule; pass most inspections.