Manager Retail Staffing Operations

POSITION PURPOSE
The Staffing Operations Manager is responsible for managing the candidate experience and candidate outreach programs within the Retail Staffing Center. Our people are our most valuable asset and as such, this position has responsibility for ensuring that only the best candidates are presented to the store leadership for consideration.

The Staffing Operations Manager manages a team of 10 - 15 associates in a contact center environment that provide quality customer service to candidates. The ideal candidate will have a passion to contribute to the Home Depots drive to deliver best-in-class customer service by delivering the highest quality candidates to our stores.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
- Supervising, coaching and providing counsel to staffing coordinators
- Ensuring issues are handled efficiently, accurately and in a timely manner
- Working directly with RSC leaders to achieve all staffing center goals and objectives
- Utilizing call routing and staffing applications such as Impact 360, CentreVu, CMS and other tools
- Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team
- Manage an outreach program to identify and address where the qualified pool for locations don't support the affirmative action plan
- Monitor operational metrics to evaluate staffing performance and drive continuous process improvement
- Ensure that rapid course corrections are made for any identified process improvements
- Collaborate across teams to leverage data on workforce projections, hiring trends and best practices to proactively identify any needed adjustments to the staffing strategies
- Partner with RSC leaders to ensure staffing processes are managed in an effective and consistent manner
- Coach, develop and engage their team to ensure they can meet expectations and take action as appropriate when performance does not meet expectations

NATURE AND SCOPE
- Reports to Senior Staffing Operations Manager. Direct responsibility for supervising others.  Direct responsibility for supervising a large contingent workforce during major hiring initiatives.


MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must pass the Drug Test.

Must pass the Background Check.

Must pass pre-employment tests if applicable. 

EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 02

PHYSICAL JOB REQUIREMENTS
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

PREFERRED QUALIFICATIONS -
- Bachelors degree in HR or related area
- 4 years HR/Staffing experience
- 4 years call center experience

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
- Models Customer Service
- Acts Professionally
- Manages Time
- Actively Learns
- Displays Honesty
- Communicates Effectively
- Plans and Prioritizes
- Builds Relationships
- Makes Sound Decisions
- Computer Literacy