Customer Service Representative

The purpose of the Customer Service rep is;

-Manage the Customer Order process from order entry to order delivery by optimizing the service level through efficiency and high quality standards.

-Be responsible for all administrative tasks enabling customers to receive their products within the best possible conditions.

-Settle all potential customer disputes or complaints.

Main responsibilities:

-Answer phone calls (customers, sales force)
-Orders by phone : key-in orders proactively, suggest ongoing promotional offers to customers, propose alternative products in case of out of stock
-Receive, check and key-in orders received by fax, email, etc and correct potential errors.
-Run the daily order release process and reconcile the releases daily.
-Manage outstanding orders (customers, sales force)
-Manage credit limit issues and held clients issues (in coordination with accounting / customers / sales force)
-Follow-up order shipments according to procedures in place
-Print and send invoices to customers
-Ensure interface with warehouse operations
-Follow-up customer returns
-Follow-up customer disputes in coordination with warehouse operations
-Draw-up credit notes (disputes, defective products, returns…)
-Follow-up and control consignment stocks and draw-up all necessary paperwork
-Organize and monitor customer files

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.