Dunkin Donuts Manager

Must be able to work flexible hours, days, shifts, including holidays Salary: $35,000-45,000 + Bonus

Team Environment

• Hire, train and develop their employees


• Communicate job expectations to their employees


• Plan, monitor, appraise and review their employees’ job performance


• Provide coaching and feedback; disciplines when appropriate

Operational Excellence

• Create and maintain a guest first culture in the restaurant


• Ensure all shifts are appropriately staffed to achieve guest service goals


• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws


• Ensure Brand standards and systems are executed


• Prepare and complete action plans; implement production, productivity, quality and guest service standards


• Complete audits and implement plans to drive system improvements

Profitability

• Control costs to help maximize profitability


• Execute all in-restaurant marketing promotions in a timely manner


• Execute new product roll-outs including team training, marketing and sampling


• Set sales goals and track results


• Fluent in English


• Math and financial management


• Restaurant, retail, or supervisory experience


• At least 18 years of age (where applicable)


• High School diploma, or equivalent

Guest Focus

• Understands and exceeds guest expectations, needs and requirements


• Develops and maintains guest relationships


• Displays a sense of urgency with guests


• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through


• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model


• Consistently meets or exceeds goals


• Contributes to the overall team performance; understands how his/her role relates to others


• Sets, prioritizes and maintains focus on important activities


• Reads and interprets reports to establish goals and deliver results


• Seeks ideas and best practices from other individuals, teams, and networks and applies this


• knowledge to achieve results

Problem Solving and Decision Making

• Identifies and resolves issues and problems


• Uses information at hand to make decisions and solve problems; includes others when necessary


• Identifies root cause of a problem and implements a solution to prevent from recurring


• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develops and maintains relationships with team


• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments


• Encourages collaboration and teamwork


• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals


• Monitors progress, measures results and holds others accountable


• Creates strong morale and engagement within the team


• Accepts responsibilities for personal and team commitments


• Recognizes and rewards employee’s strengths, accomplishments and development


• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Seeks to understand conflict through active listening


• Recognizes conflicts as an opportunity to learn and improve


• Resolves situations using facts involved, ensuring consistency with policies and procedures


• Escalates issues as appropriate

Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen


• employee’s knowledge and skills


• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly


• Provides challenging assignments for the purpose of developing others


• Uses coaching and feedback opportunities to improve performance


• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

• Understands guest and competition; translates and applies own expertise to address business opportunities


• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change


• Has a working knowledge of profit and loss and other key financial measurements in order to


• identify business trends, make adjustments accordingly and set goals


• Understands, analyzes and communicates the key performance/profit levers and manages to these measures