Part Time Night Auditor

Novotel Southampton is looking for Night Auditor to join our friendly reception team.

Overview of duties

Welcomes guests as soon as they arrive with due care and attention.

Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures

Conveys the hotel image.

Helping bring certain brand concepts to life on a day-to-day basis (all the keys to the city, ABA, Le Club, etc),

Respects the reservation commitments in full.

Be responsible for the hotel once the daytime managers are off duty

Helps the department meet its quantitative and qualitative targets

Ensures the safety of property and people

Main Responsibilities

Customer relations

Provides a warm and personalised welcome to guests

Anticipate guests needs and takes them into consideration

Handle any complaints and/or remarks.

Professional techniques / Production

Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible

Informs guests about the formalities, any special conditions relating to their stay and the services available

Handles phone calls and manages the reservation schedule

Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)

Writes a report on activities and incidents that occur during the night

Ensures that guest documentation at reception and in the lobby is available and up-to-date

Commercial / Sales

Promotes the hotel range of services in order to increase sales

Applies and actively supports the hotel's pricing policy

Encourages customer loyalty by promoting the brand and/or Group loyalty programme (A/Club,...)

Respects the procedures governing invoicing and cash operations

Is responsible for the reception cash.

Running end of day and nightly activity reports for hotel management

Also, as part of a group we offer interesting benefits such as meals on duty, uniform, bonus scheme, trainings and preferential rate for you and your family. ,

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure

and a desire to stretch your limits: that's the Novotel spirit .

An international brand with a network of 400 hotels in 60 countries, Novotel's success

is due to the professionalism and enthusiasm of its 30 000 employees who

have been embodying the brand's ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees:

"At Novotel, we grow faster" . To transform this promise into reality, Novotel

has implemented a unique human resources policy declined around five main

professional career paths. Novotel accompanies each employee throughout their career.

Integration, geographic mobility, bridging provision, skills development... everyone

is given the opportunity to progress quickly and go further. Impossible is not Novotel.

The Novotel Human Resources policy which allows you to Grow

Faster

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