Customer Service Representative

At Aaron’s, the difference is personal. For us it’s all about relationships - with our customers, our communities and each other. As a Customer Service Representative, you will play a vital role in the team’s success by managing the store’s sales and marketing function. With the goal of bringing our customers one step closer to ownership, you will help drive performance in: telephone and floor sales, direct marketing, new customer growth and service programs, as well as store merchandising. Successful Customer Service Representatives understand long-lasting customer relationships are about FIRST names and building trust. We are invested in developing our associates, you will have the support and training needed to enhance your skills and achieve top results. Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties

Customer Care and Service

• Assist customers on the showroom floor
• Accept and process current customer payments
• Input customer information into the store computer for new lease agreements
• Update customer information and account status in the store’s computer system
• File and maintain customer folders and records
• Manage cash transactions with customers

?Administrative Assistance

• Answer incoming telephone calls
• Maintain regular mailing campaign

?Process Order Forms and references

• Maintain the appearance and organization of the customer transaction counter

Additional Duties

• Assist in the maintenance of the showroom through cleaning, organizing, and merchandising

Job Requirements

• Excellent interpersonal skills are required for daily customer contact
• Strong sales skills?showroom and telephone
• Maintain professional appearance
• Computer operations ability
• Good communication skills
• Excellent telephone etiquette
• High energy level
• Able to move merchandise up to 75 lbs
• Other tasks as assigned by management

?All Customer Service Representatives must have a satisfactory MVR (driving record), physical/certification, a valid Driver’s License and comply with the Aaron’s Driver Qualification Policy. All Customer Service Representatives will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required.Benefits that Aaron's can offer you:Incentive bonuses • Vacation, sick and holiday pay, holiday payReferral bonus • 401K planGroup medical, dental & vision coverage • On-going training & developmentFIVE day work week, SUNDAYS OFF

•  Customer Service: 1 year

?Required education:

• High school or equivalent