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Customer Service Representative
| Hours | Full-time |
|---|---|
| Location | 4141 Highland Dr. STE 100 Holladay, Utah |
About this job
Customer Service Representative
Term: Full-time Compensation: $13.00/hr + benefits
Send Resume to apply@epicvue.com www.getgrooven.com
Job Description
The Groove Customer Service Representative will be primarily answering client calls and problem-solving / troubleshooting the DIRECTV system over the phone. Ideally, the right candidate will be able to quickly find the best solution, while instilling confidence in the potentially agitated customer.
Responsibilities
? Calmly and quickly de-escalated client concerns
? Open new customer account in computer software and maintain accurate call notes
? Where possible identify cause and source of technical problem
? Find and contract technicians in applicable service areas
? Collaborate with management to find solution and dispatch technicians
? Clarify customer issues and clearly communicate potential resolution to customer
? Exemplify outstanding customer service and follow-up with each client
? Contribute to team effort by assisting in other areas as needed
Qualifications
*You will only be considered for employment if you meet the following qualifications and include "Customer Service" in the subject line of your email application.
? Must have 2-3 yrs of Customer Service experience
? Calmly display professional phone etiquette
? Thrive in a fast-paced, highly intense environment
? Be proficient in Excel and Microsoft Word
? Speak English fluently
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