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Order Processing Technician
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | bethesda, Maryland |
About this job
Order Processing Technician (Job Number: 019815)
US-MD-Bethesda
Description
This is a very exciting time at Walgreens. We're taking our products and services to the four corners of the world as part of the Retail USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. Walgreens Boots Alliance was formed through the combination of Walgreens and Europe's Alliance Boots in December 2014, bringing together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services dating back more than 100 years each.
Today, Walgreens is the neighborhood drugstore and retailer that makes health and happiness simpler, easier and within reach. And, we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.
Join us at Walgreens and find yourself at a place where innovation thrives and incredible career and growth opportunities await. We offer the chance to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our customers, employees, and the communities we all call home.
Job Summary
Responsible for the Image Indexing, preQA, Doctor Call and Prescription Call Back functions in the referral process.
Job Responsibilities
Monitors the index queue. Accurately attaches images to patient referral/profile. Sets the priority level for the referral. Transcribes the prescription and patient information from the referral documentation into the system for processing. Obtains refill prescriptions for continued treatment. Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information. Transfers Prescription Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.
Qualifications
Basic Qualifications
High School Diploma/GED and at least 1 year of experience in pharmacy order entry. At least 1 year of experience in providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show). Experience in entering data into databases (ex: MS Access). Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad). Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.). Experience in operating standard office equipment including a fax machine.
Preferred Qualifications
At least 1 year of experience in call centers. Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
US-MD-Bethesda
Description
This is a very exciting time at Walgreens. We're taking our products and services to the four corners of the world as part of the Retail USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. Walgreens Boots Alliance was formed through the combination of Walgreens and Europe's Alliance Boots in December 2014, bringing together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services dating back more than 100 years each.
Today, Walgreens is the neighborhood drugstore and retailer that makes health and happiness simpler, easier and within reach. And, we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.
Join us at Walgreens and find yourself at a place where innovation thrives and incredible career and growth opportunities await. We offer the chance to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our customers, employees, and the communities we all call home.
Job Summary
Responsible for the Image Indexing, preQA, Doctor Call and Prescription Call Back functions in the referral process.
Job Responsibilities
Monitors the index queue. Accurately attaches images to patient referral/profile. Sets the priority level for the referral. Transcribes the prescription and patient information from the referral documentation into the system for processing. Obtains refill prescriptions for continued treatment. Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information. Transfers Prescription Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services.
Qualifications
Basic Qualifications
High School Diploma/GED and at least 1 year of experience in pharmacy order entry. At least 1 year of experience in providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show). Experience in entering data into databases (ex: MS Access). Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad). Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.). Experience in operating standard office equipment including a fax machine.
Preferred Qualifications
At least 1 year of experience in call centers. Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
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