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3M HIS Technical ServicesAnalyst - (Murray, UT / Silver Spring, MD) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | silver spring, Maryland |
About this job
Job ID: 105990
3M is seeking a Technical Services Analyst for the 3M Health Information Systems Division located in Murray, UT or Silver Spring, MD. Ready to be part of what's next?
3M HIS is working on the cutting edge of healthcare analytics. We are facilitating a transition from volume based to value based healthcare that drives reductions in healthcare costs while improving outcomes by increasing quality of care. The data warehouse and decision support systems are the foundation for initiatives like these. The magic of 3M innovation happens when smart, creative people collaborate to break new ground, solve a problem or create a solution that improves or saves lives.
Job Summary :
Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
Primary Responsibilities include but are not limited to the following:
- Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
- Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
- Represent 3M HIS in communications with external customers and 3M departments in the following matters:
- Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
- Exercise discretion and independent judgment when dealing with software concerns/problems
- Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
- Analyze and recommend alternative solutions to meet customer needs
- Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
- Required to provide after-hours on-call support as necessary
Basic Qualifications:
- Associate Degree or higher from an accredited university
- Minimum of 2 years of computer systems technical experience or a technical degree
Preferred Qualifications:
- 1+ years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
- Knowledge in basic database concepts including the ability to construct simple queries
- Programming experience with Perl, JavaScript, Java, etc. or recent college graduate with co-op experience
- Knowledge and experience with interfaces, including XML, HL7, JSON, etc.
- Understanding of health care industry
- Proven analytical and problem solving skills
- Active listening and oral/phone skills
- 3M HIS product knowledge
- Must be able to work independently as well as part of team
- Technical Certifications
- Minimum 2 years technical customer support or help desk experience
- Minimum 1+ years SQL database experience
- Minimum 1+ years LINUX/UNIX OS experience
Location: Murray, UT / Silver Spring, MD
Travel: May include up to 10% Domestic
Relocation: Is not authorized
Benefits Information:
The position is subject to the benefit package under 3M HIS benefits program. Details will be shared with you at the time of interview with the hiring manager. Please ask your recruiter for details.
About 3M
Do you see the world differently? Are you inspired by how a simple shift can result in big change? Do you share your ideas in the hopes of coming up with something even better by working together? Then join 3M! With 88,000 people around the world in more than 70 countries and $30 billion in sales, 3M is committed to building on our rich heritage by bringing our best to the innovations we create. Be part of improving how people live and work every day. Be part of what's next at 3M! Follow us @3MCareers and learn more at YouTube.com/3MCareers.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Notes: ||Silver Spring ||Maryland ||United States ||US Compliance Boards ||
3M is seeking a Technical Services Analyst for the 3M Health Information Systems Division located in Murray, UT or Silver Spring, MD. Ready to be part of what's next?
3M HIS is working on the cutting edge of healthcare analytics. We are facilitating a transition from volume based to value based healthcare that drives reductions in healthcare costs while improving outcomes by increasing quality of care. The data warehouse and decision support systems are the foundation for initiatives like these. The magic of 3M innovation happens when smart, creative people collaborate to break new ground, solve a problem or create a solution that improves or saves lives.
Job Summary :
Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
Primary Responsibilities include but are not limited to the following:
- Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
- Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
- Represent 3M HIS in communications with external customers and 3M departments in the following matters:
- Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
- Exercise discretion and independent judgment when dealing with software concerns/problems
- Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
- Analyze and recommend alternative solutions to meet customer needs
- Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
- Required to provide after-hours on-call support as necessary
Basic Qualifications:
- Associate Degree or higher from an accredited university
- Minimum of 2 years of computer systems technical experience or a technical degree
Preferred Qualifications:
- 1+ years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
- Knowledge in basic database concepts including the ability to construct simple queries
- Programming experience with Perl, JavaScript, Java, etc. or recent college graduate with co-op experience
- Knowledge and experience with interfaces, including XML, HL7, JSON, etc.
- Understanding of health care industry
- Proven analytical and problem solving skills
- Active listening and oral/phone skills
- 3M HIS product knowledge
- Must be able to work independently as well as part of team
- Technical Certifications
- Minimum 2 years technical customer support or help desk experience
- Minimum 1+ years SQL database experience
- Minimum 1+ years LINUX/UNIX OS experience
Location: Murray, UT / Silver Spring, MD
Travel: May include up to 10% Domestic
Relocation: Is not authorized
Benefits Information:
The position is subject to the benefit package under 3M HIS benefits program. Details will be shared with you at the time of interview with the hiring manager. Please ask your recruiter for details.
About 3M
Do you see the world differently? Are you inspired by how a simple shift can result in big change? Do you share your ideas in the hopes of coming up with something even better by working together? Then join 3M! With 88,000 people around the world in more than 70 countries and $30 billion in sales, 3M is committed to building on our rich heritage by bringing our best to the innovations we create. Be part of improving how people live and work every day. Be part of what's next at 3M! Follow us @3MCareers and learn more at YouTube.com/3MCareers.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Notes: ||Silver Spring ||Maryland ||United States ||US Compliance Boards ||
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