Educator/Training Coordinator - Part Time

Home Instead Senior Care® Training Coordinator Job Description   Your Home Care Solution, Inc. d/b/a Home Instead Senior Care
 
Objective: The Training Coordinator is responsible for the execution and organization of training programs for CAREGiversSM. This position will work with the CAREGiver Educator to coordinate training.
 
 
Responsibilities:                                                                         

• Reflect the core values of Your Home Care Solution, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Schedule and conduct Home Instead Senior Care training programs such as Hospice & Palliative Care, Arthritis, COPD, Diabetes, Parkinson’s, CAREGiver Resources
• Create a monthly training calendar
• Enter and maintain accurate client and CAREGiver records in the operating system
• Evaluate and update all training materials as needed
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Develop monthly in-service topics to meet CAREGiver and office needs
• Conduct offsite training sessions to engage and educate the community
• Ensure Home Instead Senior Care standards are met and upheld

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

 
Knowledge, Skills and Abilities:

• Must have the availability to work evenings or weekends as required
• Must have an understanding of and uphold the policies and procedures established by Your Home Care Solution, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel, Word, and PowerPoint
• Must have the ability to perform duties in a professional office setting

• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.