Ticket Scanning Agent - FT & PT - Summer Seasonal

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Scanning Department is part of the Product Sales and Services Department (PSS).  This position is responsible for day-to-day operations of the Scanning department while working closely with and supporting all other PSS Departments.  The PSS Department's goal is to exceed guest expectations by delivering an outstanding guest experience through friendly delivery of accurate resort and product information.  

Additional responsibilities include (but are not limited to):

• Validate tickets and season passes using a handheld device
• Deliver exceptional guest service for the internal and external guest
• Provide resort, village and local information to the guest 
• Communicate in a courteous and respectful manner to all internal and external guests
• Adhere to all departmental and company policies and procedures
• Promptly assist in the resolution of all guest complaints and any pass and ticketing issue; handle all guest concerns and suggestions
• Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses
• Perform other duties as assigned

Requirements:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Ability to speak effectively before groups of customers or employees of organization
• Ability to maintain composure and professionalism under pressure
• Able to work independently and demonstrate team spirit
• Strong attention to detail
• Must enjoy working with people
• Must enjoy working in inclement weather for long periods of time

Preferred Skills and Experience:

• Previous guest service
• High School Diploma or equivalent
• Strong computer skills with a good understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
• Prior experience with Resort POS software preferred

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 120268