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in Hickory, NC
Beer Den Clerk - Part Time - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 260 14th Ave NE Hickory, North Carolina |
About this job
JOB PURPOSE:
To grow community through building guest loyalty and maximizing profits by providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience.
BASIC DUTIES / RESPONSIBILITIES:
• Educate guests on product attributes and information and provide guidance for specific needs/preferences
• Ensure marketing and brand materials and tools are properly displayed, maintained and utilized including, signage, prices, flyers, etc.
• Maintain the sanitation and appearance of the Beer Den.
• Work with category managers and suppliers to ensure proper pricing and product selection.
• Train other Beer Den clerks and ensure information is correct and available for all hosts who work in the Beer Den.
• Conduct tastings as needed in the Beer Den as well as for in-store demos or promotions
• Follow all state laws governing the sampling, sale and purchasing of beer.
• Wash and prepare growlers according to established practices.
• Fill growlers upon request by the guest according to established filling, sealing and labeling standards.
• Maintain inventory of growlers, glass, lids and all other Beer Den supplies through monitoring and ordering.
PERFORMANCE EXPECTATIONS:
• Deliver the role in the show, growing community through words and actions.
• Maintain a professional appearance as outlined in The Lowes Look uniform and appearance standards.
• Display welcoming body language.
• Greet and thank each guest using the Open Arms and Lowes Signature Salute guidelines.
• Solve problems immediately using the four priorities (safety, friendliness, show, efficiency) as the decision making filter.
• Respect all guests, especially children.
• Have and share knowledge of products, events and personal stories with guests.
• Actively communicate with guests using the 6-step conversation process (welcome, comprehend, recommend, share, cross sell, close).
OTHER DUTIES:
• Perform all other duties as assigned by management.
• Announce specials and sale info on the PA system.
QUALIFICATIONS:
• Working understanding of beer.
• Is familiar with ALE laws governing sell, and purchasing of wine products.
• Sales minded with effective communication, guest service and selling skills.
• Friendly, outgoing personality.
• Self-motivated, trustworthy and able to adhere to all guidelines.
• Ability to work well with others.
• Ability to read and understand information and direction.
• Ability to effectively communicate with Store Manager, DSD Receiver and vendors.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to lift 30lbs. consistently and 50lbs. occasionally.
• Must be at least 21 years old.