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Dispatcher 1 Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Augusta,ME Augusta, Maine |
About this job
Posting Job Title:Dispatcher 1
Requisition #: 173462BR
Posting Location: Augusta, ME, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Dispatcher for our Technical Operations Department in Augusta, ME. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Work with technical staff, other employees, and customers. Under supervision, the person will schedule, route and assign work orders in a timely manner.
Schedule: Tuesday - Saturday, 10:30 am - 7:00 pm
Essential Job Functions:
Schedule, route and assign work orders in a timely manner.
Prepares monthly departmental reports and submits to supervisor.
Promotes good customer relations through telephone contact within compliance of established company policies and procedures
May communicate pertinent information including customer service issues, outages, etc., to other systems
Inform supervisor as necessary.
Maintain a professional attitude and appearance.
Perform other related duties and tasks as assigned.
Knowledge/Experience/Education:
High School Diploma or Equivalent.
Computer experience required.
Knowledge of Icoms Billing System and familiarity with Microsoft Office Suite preferred.
Customer service & workforce management experience preferred.
Human Relation Skills:
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees
Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.
Other position considerations:
Occasional light lifting of approximately 20 pounds
Long periods of sitting and data entry
May be required to work various schedules including nights, weekends, and holidays
Must be able to effectively communicate in person, in writing, and on the telephone
Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 4270
Controlling Establishment ID: 00328 - Augusta Anthony Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 173462BR
Posting Location: Augusta, ME, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Dispatcher for our Technical Operations Department in Augusta, ME. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Work with technical staff, other employees, and customers. Under supervision, the person will schedule, route and assign work orders in a timely manner.
Schedule: Tuesday - Saturday, 10:30 am - 7:00 pm
Essential Job Functions:
Schedule, route and assign work orders in a timely manner.
Prepares monthly departmental reports and submits to supervisor.
Promotes good customer relations through telephone contact within compliance of established company policies and procedures
May communicate pertinent information including customer service issues, outages, etc., to other systems
Inform supervisor as necessary.
Maintain a professional attitude and appearance.
Perform other related duties and tasks as assigned.
Knowledge/Experience/Education:
High School Diploma or Equivalent.
Computer experience required.
Knowledge of Icoms Billing System and familiarity with Microsoft Office Suite preferred.
Customer service & workforce management experience preferred.
Human Relation Skills:
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees
Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.
Other position considerations:
Occasional light lifting of approximately 20 pounds
Long periods of sitting and data entry
May be required to work various schedules including nights, weekends, and holidays
Must be able to effectively communicate in person, in writing, and on the telephone
Legal/Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
FCC Unit_TWC: 4270
Controlling Establishment ID: 00328 - Augusta Anthony Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTDP050
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