Seasonal Work from Home Customer Service Associate - Full-time / Part-time

Work from home at our Virtual Contact Center!

In order to be considered for this position you must live in one of the following states: Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Tennessee, West Virginia, Wisconsin, Virginia

Pay Rate: $10.00 per hour nationwide

Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner. Innovation is in our DNA, and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.

Job Description
This is a Seasonal Work from Home Customer Service Associate position. We are offering Full Time hours only. The ideal Seasonal Work from Home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results.

This is an hourly position and the pay rate nationwide is $10.00 per hour with bonus opportunities, an employee discount, and dedicated resources to support your ongoing growth and development.

Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment.

Hours for all staff increase substantially during our peak season (November through mid-January).

Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Schedule flexibility is required and expected. Shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.

Amazonians have the following skills:

Customer Focus

• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills

• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution oriented and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills

• Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Hourly Pay Rate: $10.00

Basic Qualifications:

• High School Diploma, GED, or equivalent
• Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
• A home computer with high speed internet. 10 mg download speed or faster (10 megabits download and 5 megabit upload) from a reliable provider , Webcam, Window 8.1, Window 10 and OSX 10.9, (we do not support tablets or Linux for this role), 64-bit Operating system, Windows Auto Update
• A dedicated and distraction free home workspace
• Technical acumen: familiar with various operating systems, hot keys, web cams, chat, email and the internet
• Ability to participate and complete mandatory training (this schedule will be the same as your production schedule upon hiring)
• Ability to complete I9 work authorization paperwork in person
• Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone

Preferred Qualifications:

• 1+ years in a service environment dealing with the public

Successful candidates will be required to pass a background check.

Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws.

? Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.