Sales Account Manager

We have a full-time opening for a Sales Account Manager.

Must be able to work various shifts per week.

Job Requirements

A minimum of two to four years of work-related skill, knowledge, or experience is needed.  Involves inside and outside sales. Must be willing to work weekends and have a valid driver’s license.  Customer service skills needed.  Bachelor's degree is preferred.

Job Description

Establish new sales accounts and manage existing accounts for group room accommodations.

• Sell various types of accommodations.
• Seek out new clients and develop clientele by networking.
• Generate lists of prospective clients.
• Call on accounts to deliver and explain services, analyze current business needs and suggest additions or changes to group programs.
• Customize programs to suit individual customers, often covering a variety of services while leveraging amenities of all hotels.
• Answer customers’ questions about products, prices, availability, product uses, and payment terms.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Convey details of customer event requirements to Convention Sales staff.
• Coordinate services such as accommodations and transportation for customers.
• Conduct post-stay evaluations with customer in order to determine satisfaction and future needs.
• Analyze details of sales territories to assess their growth potential.
• Listen to and resolve customer complaints regarding services, products or personnel.
• Monitor sales performance to ensure that goals are met.
• Prepare sales and inventory reports for management and budget departments.
• Attend all sales meetings as well as events hosted by the hotels.
• Perform all other duties as assigned.