Call Center Agent

Call Center Agent Job Duty

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Work 9am to 6pm, Monday -- Friday. 

Skills/Qualifications: 

• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
• Track record of great attendance
• Clean background
• Great team player
• Previous call center experience a plus

Compensation:

• Paid Holiday/ vacation, Paid Trainng
• Health Insurance
• 401lk with company match
• Company profit sharing