Healthcare Customer Service - Full-time / Part-time

Answer incoming telephone inquiries from providers and assist with problem resolution. Coordinate submission of provider to internal departments via contract maintenance forms. Review and process incoming Medicare and Medicaid provider contracts.

Key Duties and Responsibilities:
*Supports Field Reps to resolve claims and payment issues
*Root cause analysis of operational and health service issues
*Reviews and processes incoming and outgoing paperwork, including directory updates, provider credentialing applications, contract maintenance forms and other related forms
*Tracks new contracts through sidewinder
*Audits configuration loads on new contracts
*Provides office, project management, provider recruitment and data analysis support
*Performs special projects as assigned or directed

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.