Trainer - Optum360, Rancho Cordova, CA - Full-time / Part-time

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
 
The Trainer position is primarily responsible for the effective delivery of training programs across the organization.  Position will be responsible for delivering operations specific training, such as Billing, Collections and Customer Service within the revenue cycle of Patient Financial Services.  Direct/indirect involvement with the design process of training materials will also be included in the Training Delivery-Operational function.
 
This specific role will focus primarily on the effective delivery of back-end revenue cycle process trainings. The ideal candidate for this position will bring either training experience, or experience working with and coaching others on the revenue cycle process.
 
Primary Responsibilities:


Prepare for and Support Effective Facilitation; Maintain and apply knowledge of facilitation best practices

Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery

Collaborate with appropriate resources (e.g., instructional designers, business partners, SME’s, business leadership) to facilitate development of appropriate learning objectives and curricula

Set appropriate expectations for all applicable stakeholders

Identify, understand, apply, and prepare the appropriate training technology to ensure effective learning

Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current

Review the established facilitation approach and verify that it meets the learning styles and needs of the audience

Ensure that logistics of the learning environment are completed and in place

Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs

Comply with all required policies, regulations and procedures applicable to the learning process

Identify and adapt to the learning styles of the audience during the facilitation process

Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed

Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)

Apply a learner-centric approach to promote engagement and active participation by all learners

Maintain an interactive, engaging and collaborative learning environment.

Provide end user and train the trainer sessions for new hire and systems training

Facilitate training using a variety of instructional techniques or formats, such as role playing, team exercises, group discussions, lectures, etc.

Participate on special projects as needed

Function effectively in a team, maintaining positive working relationships with peers

Evaluate the effectiveness of training programs, providing recommendations to drive improvements

Required Qualifications:


High School Diploma or Equivalent

2 or more years of experience in Training, Learning and Development or a related field

Experience delivering trainings, facilitating meetings, or public speaking

Ability to effectively manage multiple tasks and/or projects

Excellent interpersonal skills, verbal and written communication skills

Comfort delivering presentations to multiple levels of employees and leadership

Proficiency in the MS Office Suite, including  Work and Excel, PowerPoint and MS Outlook
Travel 25% or greater as needed to deliver trainings
Preferred Qualifications:


2+ years of Revenue Cycle experience, Healthcare Industry, specifically central business office operations

Familiarity with:  MS4, SMS, EDM, Artiva, SSI, CA, eFR, MRT, Meditech and Cerner software

Experience working within a large matric organizations with international business partners

Experience as a quality analyst or coach

Prior experience supporting claims, insurance, and/or medical billing organizations

Training Certification

Experience with principles and methods for curriculum and training design

Experience with measurement and evaluation methods (Kirkpatrick levels 1 & 2)

Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skills
                               
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

 
Keywords: Training, Trainer, Facilitate, Coach, Delivery, Revenue Cycle, Billing, Learning, Development, Coaching, Collections, Patient Financial Services, MS4, SMS, EDM, Artiva ,SSI, CA, eFR, MRT, Meditech, Cerner, Phoenix, AZ, Arizona