Granville Inn Hotel Operations Supervisor

The newly renovated historic Granville Inn is seeking a service-minded superstar to join our team as The  Hotel Operations Supervisor. The Hotel Operations Supervisor oversees the operations of the Concierge Desk with occasional cross-over in Housekeeping Service. The Operations Supervisor performs some lead functions at the concierge desk to include but not limited to: stand-alone shifts, checking all paperwork from the previous day to make sure all items posted correctly, cover scheduled breaks for all concierge personnel for any particular shift, and performing any front desk projects as assigned by Guest Services Manager.

PRIMARY RESPONSIBILITIES:

• Audits the previous day’s activities and ensuring postings are accurate.
• Provides support and presence to other front desk associates when the Guest Services Manager is absent.
• Assists in producing weekly schedule, 10 Day forecast, and Revenue Rate Calendar.
• Assists staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.
• Recommends policies, procedures and/or actions for the purpose of providing direction for meeting the departments’ goals and objectives.
• Responds to emergencies including after hour’s situations for the purpose of addressing immediate safety concerns.
• Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction.
• Supervises department personnel including hiring/termination recommendations, planning / coordinating activities, training, advising, consulting, etc. for the purpose of ensuring that the department functions in a safe and efficient manner.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.
• Assures that all associates receive adequate and on-going training in their regular duties, as well as guest service and life safety.
• Other Duties as assigned by Management.

Our attractive compensation package includes $12.00 hourly wage, medical, dental, Life, 401k with match, STD/LTD, vacation, PTO, paid holidays, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

The Granville Inn is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE.

All applicants will be required to submit to a background check prior to employment.

• Room Master experience preferred but not required.
• Effective budgeting and cost control skills.
• Effective listening interpersonal aptitude.
• Ability to facilitate meetings and guide others.
• Strong leadership skills.
• Excellent planning and problem solving abilities, including the ability to analyze issues and create action plans.
• Required to perform math and read technical information.
• Ability to compose a variety of documents.
• Facilitate group discussions and analyze situations to define issues and draw conclusions.
• Posses Specific knowledge-based competencies regarding codes, laws, rules and regulations, policies and safety practices.
• Ability to schedule a number of activities, meetings, and events.
• Ability to gather, collate, and classify data.
• Flexibility is required to independently work with others in a wide variety of circumstances.
• Ability is also required to work with a diversity of individuals and/or groups.
• Provide leadership and direction; mechanical aptitude; meeting schedules/deadlines; organizing; taking initiative.

• Previous 1-2 years’ experience at a full service hotel.
• Minimum 1 years' experience in a Supervisory role.
• High School or equivalent.
• Must show stability and longevity in previous positions.
• Must have solid knowledge of community and surrounding areas to include: Granville, Newark, Heath, and New Albany.
• Experience maintaining and managing a staff and ensuring high performance through supervision.