Store Manager - Full-time

We have a full-time opening for an Assistant Manager.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 2 or more years experience.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Must have reliable transportation.
• Background check required.

Creamistry Arizona!  We are a made-to-order liquid nitrogen ice cream shop that is looking for team members who are passionate about providing gracious hospitality, oh and ice cream too! Be a part of an exciting, fun and fast paced environment serving premium quality ice cream, hand-crafted fresh right before your eyes!

Our people are ambassadors of our brand.  They set us apart from other concepts.  We know that people are our greatest resource and we now have amazing opportunities for individuals with passion and perfection to join our team.

Position Overview

Reporting to the Director General Manager, our Assistant Manager is the person directly responsible and accountable for all aspects of managing our store and upholding the high standards of the company and brand. The Assistant Manager will ensure that the store operates in a way that delivers excellent guest service, maximizes financial return, and fosters an environment that makes Creamistry a great place to work for our staff.   

You’ll thrive in this position if you are:

Committed to Excellence- Uncompromising quality is critical to our success. You are defined by your peers as having complete dedication to store profit performance, service excellence and thoughtful leadership.

A dynamic leader, ready to listen, ready to solve problems and never too busy to smile, have fun and celebrate exceptional performance.

Relentless about the details – We are committed to the details and YOU never miss a detail!

Here’s more of what you’ll get to do:

• Ensures the well-being of the store and its employees through effective management of superior guest service, safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store staff, management teams and Creamistry corporate liaisons and franchisors
• Establishes and effectively prioritizes daily store activities
• Upholds the values of exemplary guest service by modeling behavior and leadership
• Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing guest service
• Responds in a timely manner to all escalated guest service issues
• Maintains high standards of cleanliness, food/product safety, and franchisee requirements
• Properly uses our technology systems in all their functionalities –  including payroll, inventory management, cost of goods sold, gross profit, and guest service
• Works in tandem with Director of Operations to establish store plans that are attainable and growth-oriented
• Works in conjunction with Director of Operations to establish profit and loss for the store
• Maintains inventory levels at optimum efficiency through order placement via approved vendors

People Management

• Performs payroll, scheduling, interviewing, selection, and in-service training in conjunction with the franchisee requirements
• Develops store staff, especially the management team, using coaching, mentoring, and empowerment practices

Specific Knowledge and Skills:

• Strong, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Strong proficiency with Word, Excel, PowerPoint, and Outlook
• Ability to conduct evidence-based business forecasting for sales, growth, and resource needs
• Knowledge of point of sale systems, such as Touch N Serve
• Broad knowledge of restaurant or retail management theory and techniques

Education and Work Experience:

• High school diploma or GED required
• Three or more years of related experience in the restaurant or retail field at a managerial level
• Prior experience at a high-volume retail or fast casual establishment in a general manager role preferred
• ServSafe Management Certified

 Working Conditions:

• Rare to occasional ability to lift and carry up to 50 pounds
• Ability to travel to various locations across the states
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Creamistry is an Equal Opportunity and E-Verify Employer.