Customer Service Representative

Our financial client in Westborough is in need of a Call Center/Customer Service Representatives

Job Description

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.

Environment

Fast paced environment so candidates must be able to multitask over the phone and on the computer. Must be able to take direct feedback in the middle of the pit.
Training will be from 9-6 or 8:30am-5:30pm
*** HIGH VOLUME call center, very fast paced. Candidates will need to learn A LOT of information during the training. Training is intense, must be attentive and ask questions.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.