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Verified per hour
Director of Guest Services - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Aspen, CO Aspen, Colorado |
About this job
Description
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Qualifications
Oversees all Front of House Operations to include, concierge, front desk, bell staff, valet, communications, ski valet and night audit; ensuring that the highest levels of hospitality and service are provided.
Serves as the property Manager on Duty and as MOD will oversee entire operation to include, front office, housekeeping, spa and food and beverage. Responsible for guest relations, problem resolution, guest and employee engagement. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
2-3 years of experience as a department head or director role at a luxury property.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Qualifications
Oversees all Front of House Operations to include, concierge, front desk, bell staff, valet, communications, ski valet and night audit; ensuring that the highest levels of hospitality and service are provided.
Serves as the property Manager on Duty and as MOD will oversee entire operation to include, front office, housekeeping, spa and food and beverage. Responsible for guest relations, problem resolution, guest and employee engagement. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
2-3 years of experience as a department head or director role at a luxury property.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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