Senior Market Research Manager – Eden Prairie, MN or Irvine, CA - Full-time / Part-time

Position Description:

 

This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.
 



OptumRx
is looking for a researcher who can navigate a large matrix organization and
influence change based on findings.



 
Primary Responsibilities:


Initiate and lead change to a discipline approach to gathering research.

Anticipates, understands the totality of the business initiatives and clearly understands stakeholder needs.

Actively engaged in competitive consumer experience.

Work closely with other areas of the organization (Sales, Client Management, Proposals, Implementation, etc) to manage operational performance guarantee surveys.

Custom Consumer and Client Research Studies.

Manage multiple annual studies.

Understands the measurement Net Promotor Score (NPS) and ability to build action plans against NPS studies.

Point person for overall consumer market research.

Identifies solutions to non-standard requests and problems.

Solves moderately complex problems and/or conducts moderately complex analyses.

Works with minimal guidance; seeks guidance on only the most complex tasks.

Consumer Experience and Survey Management Focus.

Is knowledgeable in Qualtrics and Satmetrics tools.

Required Qualifications:


Bachelor's Degree.

5+ years of experience presenting materials to clients internal or external.

5+ years of experience resolving complex customer issues.

5+ years of experience in a deadline driven environment.

5+ years of experience with Microsoft Word, Excel, Outlook, and PowerPoint.

5+ years of experience analyzing data to drive business decisions.

5+ years of experience of consumer experience research.

2+ years of experience in Qualtrics or
other online survey management
tool.




Preferred Qualifications:


Master's Degree.
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.