Resource Management Analyst - UHC Benefit Ops - Shared Svcs - Maryland - Full-time / Part-time

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
The Business Analyst is responsible for local and national scheduling for approx. 270 Trainers that support delivery needs for the Employer & Individual, Community & State and Medicare and Retirement Organizations. They collaborate with Training Managers, Capacity Planners and other internal business partners daily. Delivering the most qualified resource to execute optimal results is our main goal. Right person, Right place, Right time.    
  
  
Primary Responsibilities: 

Review Business Partner Capacity Plans
Support short and long term operational / strategic business activity by developing and maintaining resource models that drive efficiency
Develop and implement strategic business solutions for resource balancing needs
Lead weekly resource calls with key business partners
Conduct and manage outcomes of various resource studies that include analyzing, reviewing, forecasting, trending and presenting information for operational and business planning
Update and maintain various tracking tools that support resource scheduling
Mentor new team members
Be a process SME to current employees
Be a process Team Champion (in and out of scope tasks)
Works with Manager to plan, prioritize and organize work to meet established objectives
Proactively apply knowledge/skills to complex opportunities that arise
Main point of contact when Manager is out of office
Lead Team when Manager is out of office 
Attend special project calls as needed
Lead by example
Champion our Company Culture Values

Required Qualifications: 

High School Diploma or GED
Microsoft Office Suite: (Basic: Word, Excel and PowerPoint)
1+ year of previous experience leading weekly resource calls with key business partners
Previous experience meeting organizational deadlines
Previous experience working in a fast paced, fast changing dynamic environment
Preferred Qualifications: 

Bachelor's degree
Experience working with virtual manager & team
Previous IEX scheduling experience
Previous WebEx experience
Microsoft SharePoint experience
1+ year of experience working with an actual workforce management/forecasting team or in a position requiring the scheduling of resource
Visio Knowledge
OneNote Knowledge
Lean Training
Previous experience handling multiple priorities  
Previous experience using strong creative thinking (problem solving) skills
  
Critical Success Factors: 
  

Customer Focused
Works independently
Critical Thinker
Problem Solver
Self-Starter
Attention to detail
Executes with Urgency
Organized
Positive Attitude
Professional
Flexible
Negotiating Skills
Influencing Skills
Excellent Time Management Skills
Excellent verbal and written communication skills (grammar, clear, concise with confidence)
Anticipating customer needs and proactively identifying solutions
Horizontal ThinkerCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
  
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 
  
Job Keywords: Resource Management Analyst, UHC Benefit Ops, Shared Services, Frederick, MD, Maryland