Customer Service Representative Job - Full-time

Posting Job Title:Customer Service Representative
Requisition #: 176292BR
Posting Location: Appleton, WI, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a Customer Service Representative you have the opportunity to receive:

Defined career progression plan with opportunities available at 6 months of great performanceDISCOUNTED SERVICES...that ' s RIGHT!!!...cable, internet, phone and home security services
Outstanding health benefits
Paid time off - 2 weeks of vacation, plus personal days and sick time
12 hours of paid volunteer time yearly
Weekly one on one time with your leader
Fun team building events & incentives
Supportive leadership team
Casual work environment
Competitive salary with bonus opportunities

Our Training:8 weeks of paid trainingAll-encompassing classroom experience including - instructor lead, classroom discussions, hands-on, e-learnings, and mentoring partnersClass begins Friday, June 17th During the first 8 weeks of paid training, the scheduled training hours are Monday through Friday from 8:00AM to 5:00PM.

After graduating training you will work an 8 hour shift with a one hour lunch within the hours of our call center ' s operation. All agents are required to work one weekend day of every weekend, and will have another day off during the week.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Ideal Candidates Demonstrate:

• Consultative sales approach

• Versatile and cool under pressure

• “Can do” attitude prevailing over a fast-paced variety of customer concerns

• Excellent written, verbal and interpersonal communication skills

• Ability to perform business math calculations including itemizing a bill

• Problem-solving skills and ability to resolve discrepancies

Preferred Qualifications

• Strong organization skills and the ability to manage multiple tasks

• 6 months or more customer service experience; 1 or more years preferred

• 6 months or more working with multiple software applications; 1 or more years preferred

• 6 months or more sales or retention experience preferred.

• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Complete the application and assessment and a recruiter will follow up with you via email within 48 hours!!

TWCCB 05/02/2016

FCC Unit_TWC: 8342
Controlling Establishment ID: 00032 - Appleton Destination Dr

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status