Senior Business Process Analyst - Minnetonka, MN

Be part of something daring and bold and help rewrite the history of UnitedHealth Group!
 
We're changing the landscape of health care with people like you, who really know how to get down to business. When you join us at UnitedHealth Group as a Business Analyst, you will use your sharp business skills to assist in creating, controlling and improving business processes. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work.(sm)
 
This position is responsible for providing business process development and ongoing enhancements to the HRdirect team. This will include end to end business processes creation, analysis and trending for continuous improvement. This position will collaborate with business partners, HRdirect leadership, training and the solution content teams to implement new processes, drive efficiencies, enhance quality, and provide higher levels of employee satisfaction.
 
Primary Responsibilities:

Drive the development, documentation, implementation, and optimization of new and existing business processes
Develop clear and detailed process maps and business requirements to identify any process risks or issues
Analyze metrics, business processes and quality to identify key issues, trends and potential root causes; determine continuous improvement opportunities based on analysis
Participate in and drive strong operational discussion with HRdirect leadership team
Develop reporting structure and cadence that supports evaluation of business performance and identification of business drivers
Optimize service levels and operational efficiencies through available technology and process improvement tools
Lead strategies that drive operational performance or customer service
Be the business subject matter expert, experienced in business analysis and requirements gathering
Lead process design and project implementation teams in process improvement activities
Lead and manage customer readiness activities and project implementation teams in process improvement activities
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Lead your business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs

Required Qualifications:

BA / BS degree preferred or equivalent work experience
5+ years of professional business analysis experience
3-5 years experience developing business requirements and comprehensive process mapping
Business process re-engineering skills
Proven experience documenting business requirements, working with appropriate teams to identify solutions and implement changes
Proven ability to extensively analyze business processes and workflows
Strong influencing and negotiation skills
High level of competence with MS Office, SharePoint and MS Visio
Experience working in a Human Capital setting
Experience working in an Operations Contact Center
Six-Sigma or LEAN training
Previous Team Lead or Project Lead experience
Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: business analysis, process maping experience, Microsoft Office, human resources, Minnetonka, Minnesota, MN