Guest Service Representative (customer service)

***THIS POSITON WILL ALTERNATE BETWEEN OUR HAYWARD AND MOUNTAIN VIEW OFFICES***

Oakwood has an exciting opportunity for a full-time GUEST SERVICE REPRESENTATIVE to deliver world class service through expert handling of our customers via email and phone. The guest service representative is responsible for maintaining good personal and working relationships with internal and external clients, will act as a primary liaison to residents after move-in, and will handle all customer service related issues with a focus on keeping track of service.

SCHEDULE: TUESDAY - SATURDAY, 10:00AM - 7:00PM( PLUS OT) OR 9:00AM - 6:00PM

If you'd like to work for a stable, international company that rewards, respects and supports its employees toward advancement, Oakwood is the company for you!

WHAT YOU WILL BE DOING:

• Receive incoming requests from our existing, valued residents on a daily basis
• Responsible for keeping track of service orders and arranging service with vendors
• Respond to residents with a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
• Proactively build and maintain positive working relationships with the residents and the extended support team
• Take ownership of escalated situations via email or phone and resolve them efficiently while ensuring customer satisfaction
• Field resident complaints, conducting thorough research to develop the most effective solutions and negotiate results; listen and extend assistance in order to resolve problems
• Communicate and coordinate regularly with internal customers
• Follow up on all resident service requests and close them in the system on a daily basis
• Update job knowledge by studying Oakwood inventory and offerings; participate in educational opportunities
• Other responsibilities as assigned

WHAT YOU NEED:

• This is an opportunity for a highly organized, detail oriented, resourceful person with strong communication and interpersonal skills. The ideal candidate must be comfortable multi-tasking and managing changing priorities.
• Basic computer skills required; Outlook and Microsoft Word experience a plus
• 3-6 months previous experience in a customer service environment

ABOUT US:

Oakwood Worldwide is the world's largest provider of high-quality furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, personal recognition and career growth, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.