Customer Success Advisor

If you are interested please reach out and email your resume to Devin at

Job Description: Want to take part in building something new? Passionate about both technology and helping people? We are looking for talented, well-spoken folks to help our customers build fantastic sites over the phone. You'll need to work hard, stay focused and adapt to frequent change as we grow and optimize this new team.

You won't be making cold calls - which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner - but you will spend the majority of your day talking to our customers over the phone.

but you will spend the majority of your day talking to our customers over the phone.

*Deliver a great customer experience while providing technical support
*Offer additional products and services that help our customers reach their goals
*Deliver value to the company through customer conversion, retention and cross sell
*Must be able to remain focused in a fast paced environment, speaking to as many as 40 customers per day while taking inbound calls and making outbound calls Work Environment: The support center is open Sunday-Saturday 6 AM - 6PM. Candidates will work 40 hours a week and have 2 days off back to back. Candidates will NOT have to work both Saturday and Sunday.
Company is headquartered in San Francisco with a new operations/call center in Scottsdale as of June 2014. The Scottsdale operation will serve as the hub for their Customer Support operations. The goal is to grow this operations center to 200+ by the end of 2016. They currently have ~50 employees in Scottsdale.

The company gives millions of people a surprisingly easy and affordable way to create a site that is as unique as they are. Running over 2% of all websites on the Internet, they allow people to start their own business, communicate with their clients, showcase their achievements and be an authority on personal and professional interests.

The office culture encourages new ideas and teamwork above all else. Our team is collaborative, sociable and focused on results. Character over comptenence is the hiring strategy; we target passionate individuals who have a sincere interest in the company and want to be an integral player in building the Scottsdale operation center.

The environment is laid back, dress code is casual and lunch is catered everyday. Qualifications: *Good understanding of internet technology and website creation
*Experience with online commerce and marketing a plus
*Previous customer support and/or sales experience preferred
*Must have an excellent telephone presence
*Comfortable with technology in general (you are the person people call when they need help with their new wireless printer)
*Sense of humor Performance Expectations: Training will consist of both classroom and on-the-job training and will last about 3 weeks.

*Employees will NOT be reading from a script
*The average call time is very hard to say, but we're thinking 3-10 minutes
*As for a software system, everything is web-based except for the dialer which is a Javascript application

Agents will be expected to:

●Deliver a great customer experience while providing technical support
●Offer additional products and services that help our customers reach their goals
●Deliver value to the company through customer conversion, retention and cross sell
●Must be able to remain focused in a fast paced environment, speaking to as many as 25-30 customers per day while taking inbound calls and making a small amount of outbound calls Interview Information: Round robin/open house style interviews so the candidate will meet with up to 3 hiring managers in one day

Additional Compensation: ●$18/hr + incentives; at target level with 10%- 20% incentive earnings
●Full benefits offered by the company including health, dental, 401(k), paid vacation, catered lunches, equity in the company, etc. Additional Information: Company mission: Empower small businesses to be successful

Disqualifers:
- No phone presence
- Anyone who requires stability, routine
- Lone wolf salesman; anyone who isn't interested in teamwork
- Zero technology experience from a user standpoint
- Inability to answer questions in a concise, professional manner
- Inexplicable reasons for leaving their previous positions

Company information: 3 friends at Penn State in the mid 2000's saw how difficult it was for their friends to put their work online so they teamed up to build the first service that allows everyone to easily create a high quality website. Today, the company has helped millions of people, artists, business owners, teachers and more start something that is uniquely their own. Company was founded in 2007 by David, Dan and Chris and they are privately funded by Sequoia Capital, Baseline Ventures, Ron Conway, and Y Combinator.

Competitors from a product standpoint: WordPress, WordSpace, Wix
Employers who give exposure to Weebly: GoDaddy, Endurance

The current "support" functions for the company are mainly remote customer support agents that do e-mail and chat support. With the opening of this support center, they are adding the direct customer service piece to the puzzle. 4 employees from the San Francisco office relocated to AZ permanently so the culture will be transferred to the AZ location.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.