Customer Service Agent

We are Sitel, we employ about 65,000 people worldwide, and here's what you can expect if you start a new career with us:

1. A contact center job answering calls from customers who need help with their cell phone, cable, satellite, or internet service. 

* We don't do any outbound calls and we are not a telemarketing company. We take calls for a very large telecommunications provider and we service their customers to the best of our ability, resolve their issues, tell them about some products that we offer, and move on to the next call. We do this for 8 hours a day, 40 hours a week.

2. A job that starts at $9.50/hr 

* While it may not be the highest paying entry-level job out there, the growth potential is incredible. I personally know several colleagues who started off taking calls and are now Managers, Site Directors, and Senior Vice Presidents for our company. There's just something about the call center industry that screams career growth. We value experience and excellence over anything else.

3. A management team that recognizes you for your efforts. 

* I can't reiterate this enough; Sitel prides itself on promoting from within. Hard work here pays off. Be it through promotions or incentives, this is a career where there is a direct relation between hard work and reward. 

4. A guaranteed full-time shift and set schedules. 

* You will never have to worry about "closing" one night and then "opening" the next day on 4-5 hours of sleep (anyone who's ever worked in retail or the service industry knows exactly what I'm talking about). We also have opportunities for overtime throughout the year if you are looking to earn extra income!

Well that about sums it up. Is there more to the job than what I just described? Absolutely! But our six week paid training classes will fill in all the gaps.  If this position sounds like a good fit for you, please apply! We can't wait to meet you.