Supervisor Customer Service - San Antonio, TX - Full-time / Part-time

Position Description:Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.Positions
in this function are responsible for providing expertise and customer
service support to members, customers, and/or providers. Direct
phone-based customer interaction to answer and resolve a wide variety of
inquiries.Primary Responsibilities:Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team membersSets
priorities for the team to ensure task completion and performance goals
are met, such as Quality, Adherence, Service Level and AHTCoordinates work activities with other supervisors, managers, departments, etc.Identifies and resolves operational problems using defined processes, expertise and judgmentProvides coaching and feedback to team members, including formal corrective actionConducts annual performance reviews for team membersProvides expertise and customer service support to members, customers, and/or providersCoordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.Impact of work is most often at the team level

Required Qualifications:High School Diploma or GED5+ years of Customer Service experience1+ years of Supervisory experience1+ years of Call Center experienceMust be able to work between the hours of 7am-9pm Monday to Saturday - work on rotationLess than 5% travel possibly for training in the US Physical Requirements and Work Environment:Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.