CityWalk - The Toothsome Chocolate Emporium & Savory Feast Kitchen - Door Host

Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Join us as we transport our guests back in time to the 19th century-inspired Steampunk-era, filled with an expansive menu featuring decadent, gourmet-level dessert selections. The Toothsome Chocolate Emporium and Savory Feast Kitchen will feature towering smokestacks and funky gadgetry paired with unique twists on classic entrees and mouth-watering chocolate creations. Come be a part of an immersive experience filled with wondrous excitement and celebrate the debut of the newest addition to the Orlando culinary scene!

SUMMARY: Responsible for welcoming and greeting guests, checking identification and/or completing sales transactions and controlling the flow of traffic by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome and greet customers in a professional and courteous manner. Provide information, converse with the guests waiting in line and control the flow of the queue. Check in guests using the Open Table reservation system and/or POS. Seat guests and parties according to venue procedures. Assist guests with special accommodations and in emergency situations.
• Check identification to ensure that patrons are of legal age. Enforce alcohol awareness by monitoring intoxicated guests and assist guests upon exiting the venue by packaging purchased glassware.
• Maintain cleanliness around the front/facade of the building.        
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
• Perform other duties as assigned.

SCOPE: Generally routine; established precedents; practices and procedures exist; detailed understanding of work unit.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:     

      Consistent attendance is a job requirement.

EDUCATION:

• High school degree or GED preferred.

EXPERIENCE:

• 1-3 Years: One year customer service/guest relations experience preferred. 
• Previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) stand for prolonged periods; talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more);color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point; depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); work in varied light conditions including low or diminished lighting; work in an environment with flashing lights including strobe lamps; maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).
• Frequently (1/3 to 2/3 of the time) repeat motions more than twice per minute.
• Occasionally (1/3 of the time or less) climb stairs / ladders; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms below head; lift/push up to 20 pounds with control.

WORK ENVIRONMENT:

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold; be exposed to loud noise levels (noise when raised conversation is needed).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions).

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

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