Customer Support Associate (Human Resources)

7301 Parkway Drive South, Hanover, MD 21076 | www.aerotekcareers.com | An Allegis Group Company

Customer Support Associate

Job Summary:

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.

Essential Functions:

Ensuring front office customer service (telephone and reception desk)

Completing internal payroll if applicable

Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central

Review Time and Billing Audit for accuracy

Resolution of all spread and commission related issues

Managing the Unemployment Process including claims and hearings

Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations

Managing the processing of payroll (sort and mail)

Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)

Assist Admin with office filing

Ensuring an adequate supply of Pre-Employment Packets is on hand

Completing pre-employment paperwork and orientations with contractors

Managing contractor and internal benefits program

Ensuring the accurate and timely entry of starts and finishes in PeopleSoft

Audit of New Starts reports

Managing the HR folder process

Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients

Managing the use of FEDEX

Ensuring the timely processing of Tax Credit Forms

Ensuring adequate levels of administrative and galley supplies

Managing P Card account if applicable

Managing and communication of pre-employment requirements

Supervisory or Management Responsibilities:

Ideal candidate will have some management within related industry (retail, restaurant, etc)

Minimum Education/ Abilities/Skills:

BA/BS degree in Human Resources, Business, and Accounting preferred

Ability to priorities, organize, problem solve and meet deadlines and goals

Ability to communication effectively and provide proper follow up

Special Requirements:

2 + years of experience in a customer service related position

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.