Service Coordinator - Full-time / Part-time

Home Instead Senior Care. Come join a very special team that loves what they do and is valued for their contributions. The world’s trusted source of non-medical services and home care for seniors seeks a highly energetic, passionate, relationship builder to help match our caregivers and clients. Strong communication, planning and organizational skills needed.

Responsibilities

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate CAREGiver schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers and clients.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications

• High school graduation or the equivalent required.
• One year of staffing experience is strongly preferred. 
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting

Each Home Instead franchise is independently owned and operated.