In-Home Delivery Specialist

We have a full-time/part-time opening for a In-Home Delivery Specialist.

Must be able to work various shifts per week.

• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.

We are currently seeking drivers to join our rapidly growing team across the nation. In this exciting yet challenging role, you will be responsible for maintaining and supporting customer satisfaction with professional home delivery, including set-up of merchandise in support of store sales and transfers.

This is a key role, as it is the final step in the sales process. In addition to ensuring that each customer receives damage-free merchandise, the Delivery Driver will perform minor repairs, touch up and assembly of merchandise when necessary. An outgoing and helpful personality is key, as there is frequent customer contact, and the Driver is accountable for resolving any delivery related issues on the spot.

Job Responsibilities

OVERALL RESPONSIBILITIES

• Responsible for maintaining and supporting customer satisfaction with professional home delivery, including set-up of merchandise in support of store sales and transfers.
• Resolves any delivery related issues with customers in their homes.
• Responsible for the timely reporting of paperwork and its accuracy.

CUSTOMER SERVICE AND DELIVERY

• Delivery of correct merchandise to proper customer according to the delivery schedule and route in a professional manner.
• Maintain compliance with all appropriate DOT directives.
• Minimize damage to merchandise and home during delivery process.
• Resolve delivery related problems on the spot whenever possible. Notify Customer Service of potential problems as soon as possible after the delivery is completed.
• Treat customers in a professional manner.

PRODUCT HANDLING

• Perform minor repair, touch-up and assembly of merchandise as needed at time of delivery.
• Properly package merchandise from returns of stores and customers.
• Properly load returned merchandise to facilitate effective damage free shipment while in transit.

Job Requirements

• No more than 2 moving violations and no at-fault accidents within the most recent 3-year period.
• Ability to use maps to find specific street addresses and to navigate from one delivery location to the next.
• Outgoing personality and ability to interact with customers in a positive and professional manner are preferred.