Janitorial Account Manager

The Budd Group is a leading facilities services company, delivering high quality janitorial, maintenance and landscaping services to clients throughout the Southeast. With a long-standing tradition of hard work, integrity, and excellent customer service, our private family-owned company has enhanced the beauty, efficiency and cleanliness of facilities and institutions for over 50 years.

We have an immediate need for an experienced, highly motivated Janitorial Account Manager to join our growing team.

Position Summary: The ACCOUNT MANAGER will be directly responsible for customer satisfaction, account retention and strong employee relations.  Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.

Position Responsibilities:

• The ACCOUNT MANAGER controls expenses for all Janitorial operations within the plant, review job cost and make adjustments necessary to meet budget compliance.  .
• Ensures that service delivery is consistent with the highest quality of standards within our organization.
• Maintains employee personnel records for administrative compliance.
• Plans, organizes, coordinates, executes and supervises functions of janitorial operations on all shifts.
• Establishes work flow processes and standards.
• Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.

Position Qualifications/Skills:

• It is a priority that the successful candidate possesses 3-5 years of experience.
• Ability to create and forecast productivity, staffing and budget plans.  Initiate corrective action in a professional and thorough manner as needed.
• Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning.

Required:

• Bilingual
• Associate's degree or higher
• 1 year experience in a supervisory capacity

Success Traits:

• Excellent people and leadership skills
• Customer and employee passionate
• Demonstrated customer service skills

Minimum Qualifications:

• Education:  BA/BS
• Knowledge of all Microsoft Office applications

Physical Demands:
Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up, and lifting up to 50 pounds. Ability to work in heavy industrial environments for extended periods of time.

Key benefits of this position include:

• Competitive base pay plus commission

• Competitive benefit package including car allowance, phone, computer

• Family atmosphere with strong community focus