Massage Therapist

Position Overview

This customer-oriented professional is accountable for providing massage therapy services in a high-volume health and wellness clinic. This individual consistently strives to deliver a world-class service experience, keep their schedule filled, and perform tasks with urgency and accuracy. The individual regularly uses independent discretion and judgment to solve problems and make decisions, identifying and repairing customer issues while taking proactive measures to prevent them. The individual thrives in an environment of teamwork and collaboration. This individual is passionate about caring for others, and fosters a culture focused on customer satisfaction. This position has a direct and quantifiable impact on clinic profitability as well as its reputation in the marketplace.

Primary Duties and Responsibilities

1. Goal Achievement. Meets or exceeds individual and clinic goals. Actively maintains a time management plan to ensure continuous productivity. Identifies and suggests ways to improve clinic performance.  
2. Customer Experience. Ensures customer satisfaction and proper flow: Genuinely welcomes customers upon arrival and introduces self. Stays on time and ensures adherence to schedule. Provides and recommends care in accordance with treatment plans. Understands, communicates and properly performs all Massage Envy-specific services. Collaborates with fellow practitioners on specific customer issues when applicable. Provides comprehensive customer education before, during, and after each treatment. Focuses on customer needs during treatment, keeping personal conversation to a minimum. Before customer departs, works with front desk to schedule next appointment, recommends helpful products, and genuinely thanks customer for visiting. Ensures massage room is clean, organized and customer-ready at all times. Ensures customer comfort receives the highest priority (music, lighting, heating pad, bolsters, etc). Maintains a positive, friendly, compassionate attitude at all times.
3. Tasks. Maintains active license status, credentials and malpractice insurance. Reactivates inactive customers. Reviews and completes customer records thoroughly, accurately and in accordance with privacy requirements. Handles customer-related inquiries. Provides assistance to front desk as needed. Advises when supplies are low to ensure essential items are never out of stock. Communicates regularly, and maintains strong relationships, with management and staff. Checks communication board/folder daily. Suggests new processes where necessary. Maintains and improves functional and clinical knowledge. Adheres to clinic attendance, dress code and laundry policies.
4. Assists with special projects, job-related assignments, miscellaneous clinic tasks and offsite events as needed.

Position Requirements

• License to practice massage therapy from an accredited institution (active status).
• Highly professional, organized, ethical and self-motivated.
• Ability to manage multiple priorities, make sound, timely decisions, and be accountable for results.
• Accepts responsibility for own actions, follows through on commitments.
• Adaptable, flexible, customer and hands-on – willing and able to perform any and all tasks at any time.
• Understands and is able to translate clinic goals into action.
• Uses problem-solving skills to improve customer satisfaction with a bias for action.
• Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Ability to translate customer feedback and personal insight into meaningful and actionable improvements.
• Excellent verbal, written and interpersonal skills.
• Strives to continually improve massage therapy skill set through education and training.
• Strong work ethic, reliability, integrity and a relentless commitment to customers.
• Provides leadership to employees through aid, support, and training in various situations.

• Flexible schedules.
• Steady clientele.
• Medical, dental, vision and 401K offered at participating locations.
• Employee massages at reduced cost.
• Employment growth opportunities.