Facilities Analyst/Property Manager

Aaron's has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what's right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron's Associate, you'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

The Facilities Analyst/Property Manager is responsible for managing the overall direction and day-to-day facilities issues for Aaron's stores and distribution centers. Works closely with outside vendors, Store Operations, Lease Administration and the Real Estate team to maintain the facilities and meet lease obligations. May assist with system administration of the Aaron's work order management system and 3rd party call center.

Job Duties

· Manage the overall direction and day-to-day facilities issues at Aaron's locations to ensure services are being performed to specifications.

· Will act as the first point of contact for all work order management activities, which entails properly handling escalations from Aaron's locations and/or vendors, thoroughly reviewing and approving quotes and invoices, managing warranty claims, and ensuring proper close out of work orders. May also involve managing 3rd party call center reporting to ensure service level agreements are met.

· Upon escalation, work with Aaron's Landlords as needed on repair requests and partner with the Legal and Lease Administration teams on any repairs that need to be billed back to Landlord.

· Provide analytical and research analysis of repair accounts such as developing maintenance budgets, managing budgets, forecasts, variance analysis, and work operational metrics.

· Utilize reporting that is provided by the work order management system (and in some cases develop ad hoc reporting) to analyze trends, identify outliers, and resolve issues.

· Present analysis, findings, etc. to management and recommend action plans for course correction and efficiency improvements.

· Assist with overall vendor management, which includes developing performance reporting and scorecards, frequent business reviews to discuss performance, and holding vendors accountable to service level agreements and scopes of work.

Required Skills

• Ability to handle large amount of data to create meaningful reporting and analysis to support optimal decision making.
• Proven ability to create and manage project budgets, reporting and timelines.
• General understanding of basic accounting principles (work orders, invoicing, approvals, etc.)
• Ability to interact with service providers, Landlords, and internal customers in a professional manner.

· Must be able to communicate effectively, be customer service focused, and well organized.

Education & Experience

· Bachelor's degree in Business, Finance, or other related field from an accredited university

· 3+ years of relevant job experience in an analytical or financial capacity supporting operations, facilities or other relevant field

· Strong knowledge of Microsoft Office package (with emphasis on MS Excel)

At Aaron's, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays

Ongoing training and development

Medical, dental & vision insurance

401(k) plan

Life insurance

Disability benefits

Employee Purchase Discounts

A drug screen and criminal background investigation are required before beginning employment at Aaron's. A job performance reference check is also required.

Aaron's is an Equal Opportunity Employer.