Banquet Captain - Full-time / Part-time

Property Description

Welcome to the Holiday Inn Riverside located in Minot, N.D. We are the premier full service convention center hotel in North Dakota and feature over 26,000 square feet of flexible meeting space. We specialize in weddings, banquets, small meetings and large conventions. Our professional meeting planners are here to assist you with every facet of your event.

Job Description

We are hiring a Banquet Captain.

SUMMARY: Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Directs the set-up of banquet tables and areas for banquet functions. Reviews all function sheets for last minute changes. Ensures that all guest requests are promptly addressed. Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager. With direction for the Banquet Manager, assigns stations to servers, assigns side work functions and ensures that all duties are completed before each server signs out. Coordinates and supervises all banquet activities to ensure that each course is served in accordance to the banquet event order. Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk. Provides prompt, professional and courteous service during banquet meal functions. Functions as the lead server for banquet events. Performs tableside or buffet food service as required. Maintains a clean and orderly workstation. Informs supervisor of guest comments/complaints. Assists banquet associates when needed. Assists in the set-up and breakdown of banquet functions when business demands are high. Cleans tables of all glasses, silver, china, etc. during and after banquet functions. Greets guests and continually monitors to ensure quality guest satisfaction. Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.