Customer Relations Representative - Full-time / Part-time

Position Summary Responds to customer contacts to the Customer Relations Retail Contact Center. Responds to customers calls in a manner that is reflective of the company vision, mission and values. May be trained in special skills related to customer calls such as flu, ExtraCare or Specialty.

Assists customers in an inbound customer contact center. Serve as a customer advocate when researching, responding or interpreting company procedures or policies Reviews and processes incoming phone calls, emails and letters. Responses to customers may be done via verbal and written communications. Partners with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. Researches product questions on proprietary brands for customers.

Required Qualifications * Excellent interpersonal, multi-tasking, and problem-solving skills

* Strong communication skills, both verbal and written

* Ability to type 40 wpm

* Proficient in MS Office

Preferred Qualifications * 2 to 3 years experience in an inbound Call Center environment

* 2 years retail experience

* Bilingual - Spanish

Education Verifiable High School diploma or GED is required.

Clinical Licensure Required N/A

Job Type Full Time

Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units -- MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health (Company) is committed to the principle of equal employment opportunity. CVS Health prohibits discrimination and/or harassment against persons on the basis of race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers

Requisition Template Professional

Location code OF077

State RI

City Woonsocket

Zip Code 02895

FLSA Non Exempt

Sourcing Requisition No