Housekeeper

Job Description

Position Title:                     Housekeeper

Department:                      Housekeeping

Accountable to:                                Executive Housekeeper/Assistant Executive Housekeeper

Primary Objective of Position:

To maximize guest satisfaction by providing neat and clean guest condominium units in accordance with Port Royal’s standards.

Major Areas of Accountability

1. Meets and exceeds guest and team member expectations by providing positive and courteous service and teamwork.

• Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations.
• Communicates effectively with guests, supervisors and co-workers.
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Performs other duties as required to provide positive and courteous service and teamwork.

 

1. Ensures guest satisfaction by cleaning guest units daily according to operational policies and standards.

• Removes soiled bed and bath linens and replaces with clean linens as required.
• Removes accumulated trash and debris from unit as required.
• Washes all tile floors.
• Cleans bathroom area.
• Cleans all mirrors.
• Dusts all surfaces.
• Replaces all burnt out light bulbs.
• Replenishes promotional materials and literature.
• Replenishes room amenities.
• Vacuums room as required.
• Cleans washers and dryers.
• Cleans out cupboards and vanities and all drawers.
• Cleans refrigerators, stove and oven area and microwaves.
• Reports unusual circumstances to Housekeeping Department.
• Reports maintenance requests and replacement orders.
• Turns in articles left in rooms to Housekeeping office for “Lost and Found” handling.
• Leaves all guest belongings in stay over units unless the have been discarded in the trash.

 

1. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.

• Stocks supply cart correctly.
• Replaces and/or empties vacuum cleaner bag daily.
• Cleans cart and vacuum cleaner on a regular basis.

 

1. Ensures safety and maximum security.

• Reports all “Do Not Disturb” or bolted door units to Housekeeping Department at the specified time.

 

1. Adheres to Port Royal policies and procedures.

• Attends work on the time as scheduled.
• Follows Port Royal’s grooming and dress standards.
• Minimizes safety hazards by following all safety rules and procedures.

 

1. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

 

1. Performs all duties and responsibilities in a timely manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 

1. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

 

1. At all times projects a favorable image of Port Royal Homeowner Association to the public.

 

1. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Transportation Available

 

Port Royal Benefit Options

As a Full-time employee you have the opportunity to receive benefits on your 90th day of employment.  Here is a list of those benefit choices:

• United Healthcare Medical
  • Tel a Doc - 'call the doctor' free service
• United Healthcare Dental
• United Healthcare Vision
• United Healthcare Voluntary Life
• AFLAC – Accident, Hospital Advantage and Lump Sum Critical Illness

 

In addition, Port Royal offers the following benefits at no cost to you!

• United Healthcare Basic Life
• United Healthcare Accidental Death and Dismemberment
• United Healthcare Short Term Disability
• United Healthcare Long Term Disability

 

You will be invited to a benefit enrollment meeting on or before your 60th day of employment.  This will be your opportunity to meet with our Benefit experts from Carlisle Insurance who will present at detailed review of your benefit options and assist with your enrollment.

You will also begin accruing Paid Time Off at 90 days of employment. 

Thank you!