Security Office Receptionist - Mall at Green Hills

Universal Protection Service, the largest retail security provider in the industry, invites you to apply today to be one of our Full Time Security Office Receptionists at The Mall at Green Hills.

**Driving is a requirement at this location, you must be 21 or older with no points in last 3 years on your DMV record to be cleared for our driving program.**

Competitive hourly pay + Set Monday through Friday 9am-5pm schedule!

Duties include:
• Serve as the point of contact for the center management office.
• Provide Assistance to customers, vendors, merchants and staff.
• Answer and direct incoming telephone calls to the appropriate person or department.
• Coordinate appropriate incident response from Security Officers, Fire, Police and/or EMS personnel in compliance with the Mall’s Security Program.
• Record incoming and outgoing radio transmissions, incident reports and all activities related to the Security Department.
• Check office supply orders for accuracy.
• Assist the management staff with projects or administrative duties as needed.
• Troubleshoot and solve customer service issues as they arise.
• Serve as a source of information regarding the mall property.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent required.
• Driving is a requirement at this location, you must be 21 or older with no points in last 3 years on your DMV record to be cleared for our driving program.s.
• Must be able to obtain a valid Guard License as required in the state for which you are applying.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must display exceptional customer service and communication skills.
• Must be proficient in Microsoft Word, Excel, Outlook and Powerpoint.
• Must be able to work Monday through Friday 9am-5pm

Essential Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

EOE/M/F/D/V

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

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