Store Manager - Full-time

Position Objective:

The Objective of a WHICH WICH? Store Manager is to lead and develop team members to deliver outstanding product quality and customer service in a clean, friendly environment, while building store sales and controlling costs. 

Job Responsibilities:

Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests

2. Be the ambassador of the “Vibe” and the Brand – Lead by example

3. Respect and courtesy

4. Presenting a clean and polished image through our attire

5. Ambassador of Standards

6. Professionalism

7. Efficiency

8. No problem is too small - Never say No

9. Handle Guest complaints professionally

10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

 

Our Team

It is the responsibility of the Store Manager to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our team members.  In partnership and collaboration with the Store Owner and District Manager, as applicable, you be responsible for:

• Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor

• Manage employee schedules

• Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines

• Provide clear goals and objectives to enhance guest satisfaction and increase sales

• Promote teamwork and cooperation within the store

• Communicate all marketing promotions, events and critical information to all team members

• Sourcing, interviewing and hiring qualified candidates that exemplify our values and demonstrate “Vibe”

• Training and development of each team member

• Coach, counsel and discipline as needed

• Evaluate the performance of each team member and provide constructive and honest feedback of performance

• Manage low turnover through employee satisfaction and employee feedback sessions

 

 

Profitability

The objective is to have profitable stores, therefore you will be accountable for:

• Demonstrating skill and leading Team Members in effective sales of our menu

• Implementing national and periodic local marketing initiatives

• Effective inventory and labor cost management

• Implementation of new products and procedures

• Keep controllable expenses to a minimum

 

 

 

Standards

We are all about serving a product that is consistently Superior as quickly as possible. You will maintain the standards set for:

• Product quality, inventory and speed of service

• Cleanliness and sanitation for all physical aspects of the store

• Food safety regulations and processes

 

Compliance

We want to ensure that our stores are in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation.   In partnership and collaboration with the Store Owner and District Manager, as applicable, you will be accountable for:

• Employee Schedule and Time Clock compliance

• Immigration compliance

• Ensure that all daily paperwork, weekly inventories and reports are completed timely and accurately

• Keep the location in compliance with WHICH WICH? standards, health department and other applicable regulations at all times

• Follow all cash control procedures

• Protect confidential information (i.e. wages, personnel information, company records, credit card information) 

This is a supervisory position that is responsible for hiring, assigning work, training, coaching and evaluating work performance of Team Members and Shift Leads, and disciplinary action as needed.

 

Apply in person at 890 14th St, Unit A, Denver, CO 80202 or online at www.whichwich.com.  If applying online, click the careers button under the heading "Team Wich" at the bottom of the homepage, then click the Apply to A Restaurant button and select store location CO - Denver - Denver Convention Center - 890 14th St, Unit A from the list