Call center Supervisor/Trainer

Candidate will be a supervisor for a call center of roughly 40 reps. General duties will consist of daily reporting, call monitoring, attendance, workflow management, and call center uitilization

Trains, monitors calls using call recording software, QA's mailings, enrollment appointments, and data entry accuracy. Very small amount of travel required.
The Training Coordinator is responsible for conducting training to improve individual and organizational performance.
* Prepare instructional programs in accordance with training or other course requirements and assemble materials to be presented
* Teach assigned topics in accordance with approved curriculum
* Develop and maintain classroom techniques that reflect professionalism and good discipline
* Incorporate new curriculum in the teaching process
* Schedule training sessions ensuring facility setup, audiovisual setup, and employee notification
* Compile and analyze training evaluations to make recommendations for continuous improvement
* Provide supervision to employees as needed in the absence of supervisors
* Perform other duties as assigned by leadership

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.